Help design a new service for tax appeals
We have recently been in touch with the Ministry of Justice (MOJ), as plans are under way to create an online appeals service for people challenging decisions by HMRC. As part of their work, the MOJ is looking for volunteers to attend a workshop about how the new service should be designed.
Please note, the text below has been supplied by the MOJ and we are posting it on their behalf:
At the Ministry of Justice (MOJ), we believe in designing services based on real user needs.
We need your help to create a new online service for people challenging decisions by HM Revenue & Customs (HMRC).
The new digital service will allow people to submit an appeal to an independent tax tribunal. The tribunal is operated by MOJ and overseen by an independent judge who listens to both sides in the dispute before making a decision.
We are looking for volunteers to test our service and give useful feedback on what works and what doesn’t. You don't need to have knowledge of computers or be confident using the Internet!
Please let us know if you’d like to be involved and your preferred day, time and location.
Duration: 1 hour
When: November 2016
Where: Ministry of Justice, 102 Petty France, London, SW1H 9AH
(or at your workplace if it’s easier)
Thanks in advance for your help. You could help improve the experiences of taxpayers nationwide.
Dr. Anxo Cereijo Roibas
Senior User Researcher
MoJ Digital & Technology